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Straight answers, before you spend a credit.

Credits and pricing

What is a credit?
Courses are priced in credits, and 1 credit = 1 contact hour. You buy credits in packs, then spend them to unlock a course. Larger packs cost less per credit — see pricing.
Is signing up free?
Yes. Creating an account, adding your license and seeing what your renewal still needs costs nothing. You only spend credits when you unlock a course.
Do credits expire?
Yes. Credits expire 12 months after you buy them. Your wallet shows any credits that expire within the next 30 days.

Courses and certificates

How do I know a course counts for my license?
A course page lists its board approval — accrediting body, approval number, states and professions — only once that approval is verified. If a course shows no approval, it does not carry CE credit. Check your state's mandatory topics on State CE rules; your board has the final word.
Do I get a certificate?
Yes, when you complete a course. If the course has a verified board approval it is a continuing education certificate showing your contact hours and the approval number; otherwise it is a certificate of completion with no CE credit. Every certificate carries a credential ID that anyone can check on CarePath.
Can I stop and pick up later?
Yes. Courses are self-paced and resume at the lesson you left, on any device.

CE Broker and your license

Does CarePath report my hours to CE Broker?
For courses with a verified approval, CarePath reports completions to CE Broker under provider #50-63154. To match the completion to you, we need your license number — add it to your profile. Download your certificate either way; it is your own record.
Why does CarePath ask for my license number?
CE Broker matches reported hours to a license number. Without it, CarePath cannot report your course credit for you.

Refunds and your account

Can I get a refund?
From our Terms of Service (section 6):
“You may request a full refund within 14 days of purchase, provided you have completed less than 25% of the course content. Refund requests can be submitted by contacting us at support@carepath.co”

“No refunds will be issued after you have completed a course or received a certificate of completion, regardless of the time elapsed since purchase”
How do I close my account?
From our Terms (section 13): “You may close your account at any time by contacting us at support@carepath.co or through your account settings.” Your CE and completion records are kept as accreditation rules require.
How do I reach a person?
Email support@carepath.co, or if you have an account, open a support ticket.

Still stuck?

Send support the course name and what you expected to happen.

Email support

Opens your email app · support@carepath.co