Professional Boundaries & Difficult Patient Encounters

Healthcare professionals frequently encounter situations that challenge professional boundaries and require skillful navigation of difficult patient interactions. Maintaining therapeutic relationships while protecting ethical standards, personal safety, and emotional well-being is essential for effective clinical practice. This intermediate-level course explores professional boundary management and strategies for addressing challenging patient behaviors, including manipulation, hostility, noncompliance, and emotional distress. Participants will learn evidence-based communication techniques, ethical frameworks, and practical tools to maintain professionalism while de-escalating conflict and fostering therapeutic relationships.