De-escalation & Workplace Violence Prevention

Workplace violence is a growing safety concern across healthcare settings, particularly for clinicians providing direct patient care. This intermediate-level course equips Registered Nurses, Physical Therapists, and Occupational Therapists with practical strategies to recognize escalating behaviors, apply evidence-based de-escalation techniques, and maintain personal and team safety. Participants will learn risk factors for aggression, communication strategies that reduce conflict, environmental safety practices, and organizational reporting procedures. Case-based scenarios reinforce application of de-escalation skills in clinical environments.